At Life Science Networks (LSN), we connect the pharmaceutical and biotech industry through our range of products, services, and international events. Our work revolves around data and information, which is why we take data privacy very seriously. We value our relationship with customers, clients, visitors, sponsors, exhibitors, contributors, suppliers, and colleagues and are committed to safeguarding their personal information.
What We Collect
- Contact details such as your name, email address, postal address, and phone number
- Professional information like your job title and the company you work for
- Usernames and passwords
- Payment information, such as your credit or debit card number or bank account details
- Comments, feedback, posts, and other content submitted, including survey information
- Interests and communication preferences, including your marketing permissions where appropriate
- Location information, such as data provided through a mobile app
- Information verifying your identity, such as passport details to comply with legal obligations in certain countries and to provide visa invitation letters upon request
- Website and communication usage information, such as details of your use of our website and services obtained through cookies or other tracking technologies
This personal information pertains to the following categories of people:
- Prospects, customer contacts, subscribers, and users of our products and services
- Visitors, sponsors, exhibitors, and speakers at our events
- Professionals featured in digital and print products, such as senior executive details made available through intelligence products, research, publications
- Authors, editors, and reviewers of our publications
- Contacts of our service providers and business partners
We may collect this information directly from you when you register for an event or engage with our services and platforms. We may also collect this information from third-party partners and public sources, as permitted by applicable data protection law.
Sensitive Personal Information
If we collect or store sensitive personal information such as data related to health, beliefs, or political affiliation, we will typically ask for your explicit consent. However, there may be some limited situations where we do not ask for your consent, such as in the case of an accident. In such cases, we will ensure that your privacy rights are protected.
Children’s Personal Information
Our products and services are designed for business professionals and are not intended for children under the age of sixteen. We do not knowingly collect personal information from users in this age group, and we reserve the right to delete such information if we become aware of having collected it. If we do collect children’s data, it will only be via direct input from parents, guardians, or teachers, and its usage will be protected by clear license terms aligned with applicable laws.
How we use your personal information
We use your personal information for various purposes, which are explained in more detail below:
We may use your personal information to send you newsletters, offers or other marketing emails that keep you up to date with our news, events and products that may be of interest. Depending on the nature of your interaction with us and applicable data protection laws, you may have actively given us your consent (i.e. opted in) or we may be entitled to rely on your implied consent or legitimate interests to market to you. You’ll always have the opportunity to opt out of future marketing, and you have the right to amend your marketing preferences at any time .
Product Enquiries, Sales and Administration
If you contact us to enquire about our products or services, we’ll use your personal information to respond to your enquiry. If you decide to purchase or register for one of our products or services, we’ll use your personal information to provide you with the product or service, communicate with you about it, handle payments and recover any debts.
If you participate in one of our events as a speaker, sponsor, exhibitor or attendee, we’ll use your personal information in connection with the running of the event, to handle payments and recover debts. We’ll also use your personal information to maintain databases that allow us to assess your qualities as a speaker or sponsor/exhibitor, promote events and encourage further engagement at our events. We may take photos and videos at our events, which may feature attendees, speakers, sponsors or exhibitors. We may use these photos and videos for promotional purposes, subject to applicable data protection laws.
For Our Client-Facing Marketing Services
We may combine personal information we collect from you with personal data collected from certain trusted third-party sources and use this information to create profiles in order to determine your/your company’s commercial interests. This information can then be used by our clients as part of our marketing service offering to enable them to undertake tailored and targeted advertising campaigns. We’ll always obtain your consent before sharing your personal information with our clients.
Protecting Your Personal Information
We understand how important it is to safeguard and manage personal information. We take the utmost care and security in handling your personal information. Below are some of the security measures we employ.
We use various physical and technical measures to ensure the safety and security of personal information, and to prevent unauthorised access, use, or disclosure of such data. Electronic data and databases are kept on secure computer systems with access controls managed both physically and electronically. Our staff receive data protection training, and we have established detailed security and data protection policies that they must follow when handling personal information.
While we take reasonable steps to ensure that personal information is protected from unauthorised access, we cannot guarantee its security during transmission by you to a website or other services, as we do not control such transmission. To ensure secure communication over a computer network, we employ HTTPS (HTTP Secure) whereby the communication protocol is encrypted via Transport Layer Security (TLS). When you load the website via HTTPS, the lock icon in your web browser confirms that the transmission is secured with a certificate issued by an official security certificate authority.
Sharing of Personal Information
Sharing with Service Providers We may share your personal information with third parties who assist in providing our products and services and administering our business. These include IT and marketing technology host suppliers, web and data hosting providers, mailing houses, ad servers, logistics and general services contractors, debt collection agencies, onsite health and safety partners, event registration partners, sales platform providers, communication tool providers, stand designers/builders/fitters, suppliers of sponsorship/marketing/PR collateral and other event collaboration partners. Personal information will only be shared with third parties if and to the extent it is necessary for them to provide our products and services to you.
These data processors are bound to compliance through contracts in place that protect the personal information you have shared with us.
Sharing with Other Organizations
We may share your personal information with trusted partner organisations for their marketing purposes, in accordance with local data protection laws and where required, with your permissions.
If you use one of our digital products, such as an online community, virtual event or webinar, or choose to allow your badge to be scanned at an event, we may pass the information you provide to third parties. Generally, this will be via a process whereby you, as the user, visit or interact with a third party, such as visiting a stand at an online exhibition, having your badge scanned or clicking an asset branded and provided by a third party. In some instances, such as on a product listing site, you may directly reach out to a supplier or exhibitor who may contact you in return. In other instances, our virtual products are sponsored, and in these cases, the data provided will be given to the sponsor. We will generally inform you at the time of collection if a product is sponsored.
We may share your personal information with clients and data providers in connection with the marketing services referred to above, who are bound to process that data strictly in compliance with applicable law.
To reorganise or make changes to our business
If we need to make changes to our business, such as through a sale or reorganisation, we may need to share some or all of your personal information with third parties as part of any due diligence process. However, we will only do this if necessary and we will ensure that any third party uses your information for the same purposes as set out in this policy.
In connection with legal or regulatory obligations
We may also use your personal information to comply with legal or regulatory obligations, such as responding to enquiries or investigations by law enforcement agencies. In such cases, we may be legally required to disclose your personal information to third parties, courts, regulators or other government entities.
How long your information is kept
We will only keep your personal information for as long as necessary and permitted by law. This means that we will retain your information for as long as we need to use it for the purposes set out in this policy. We may also retain your information for certain legitimate business purposes, such as to comply with legal requirements or to defend or exercise our legal rights. Once we no longer need your information, we will delete or securely destroy it.
Updating your information and marketing preferneces
We want you to be in control of your personal information, so we will always provide you with the opportunity to update or correct your information or to opt-out of marketing communications. You can find information on how to do this in every marketing email we send you, or you can contact us at firstname.lastname@example.org.